QGT Ltd is a fast-growing tech company building scalable, secure digital solutions for global clients. We are committed to delivering reliable platforms and an exceptional user experience. As we grow, we’re expanding our customer support team to ensure users get the help they need, whenever they need it.
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Your Mission
We are seeking a Customer Support Specialist. You will assist users via chat, email, and ticketing systems, resolving technical and general inquiries with professionalism and speed.
Key Responsibilities
Respond to customer inquiries across multiple channels (chat, email, ticketing tools)
Troubleshoot and resolve technical or account-related issues
Use translation tools effectively (such as Google Translate or built-in platform features) to support non-English speaking users
Provide clear instructions and solutions in a friendly, patient, and professional manner
Escalate complex issues to the appropriate technical teams when needed
Accurately log customer interactions and feedback for quality and improvement
Collaborate with teammates across time zones to maintain seamless 24/7 support
Requirements
At least 1 year of experience in customer or technical support (remote or on-site)
Fluent in English (written and verbal); additional languages are a plus
Willing and available to work in rotating shifts, including overnight, weekends, and holidays
Confident using and switching between support systems and translation functionalities
Strong problem-solving skills and a calm approach under pressure
Reliable internet connection and a distraction-free work environment
Preferred Qualifications
Experience in tech or SaaS customer support
Familiarity with tools like Zendesk, Intercom, or Freshdesk
Basic knowledge of web and app environments (e.g., browsers, APIs, logins)
Previous remote work experience in a 24/7 support structure
What We Offer
Competitive compensation
Supportive and collaborative team culture
Training and career development opportunities
Opportunity to work with a modern tech stack and innovative products