Company Description
Quantum Gaming is a dynamic Online Casino Platform provider forming part of SiGMA's business ecosystem. With the strongest possible platform performance in mind, we provide casino and sportsbook operators with ultramodern, comprehensive, and 100% hassle-free white-label and turnkey solutions. Based on cutting-edge technology, striking design, and powerful back-office tools. The Quantum Gaming technology stack boasts an unparalleled, AWS-First, multi-tenant platform solution.
Your Mission:
We are looking for a highly motivated Casino Operations Specialist to join our dynamic team. This role is essential for maintaining and improving the player experience by managing in-game content, bonuses, and promotional materials. You will be working closely with our Quantum Gaming back office and Customer.io, ensuring seamless execution of casino operations.
Key Responsibilities
Bonus & Promotion Management:
- Create and configure bonuses, free spins, cashback offers, and promotional campaigns in the back office.
- Monitor the effectiveness of promotions and suggest improvements.
- Ensure bonuses align with compliance and regulatory requirements.
Game Management:
- Add and categorize new games in our casino platform.
- Work closely with providers to ensure a seamless integration of games.
- Monitor game performance and suggest optimizations based on player engagement.
Content Management:
- Update website and in-platform content, ensuring information is accurate and engaging.
- Coordinate with designers and content teams to create promotional materials.
- Ensure content is localized and appealing for different markets.
Banner & UI Updates:
- Manage promotional banners across the platform.
- Update banners for new games, promotions, and seasonal offers.
- Ensure consistent branding and UI optimization.
Cross-Team Collaboration:
- Work closely with CRM, marketing, and development teams to execute campaigns.
- Support customer service teams with necessary updates on promotions and game issues.
- Assist in troubleshooting and resolving technical issues related to promotions and game setups.
Requirements:
- 1-3 years of experience in online casino operations, CRM, or related fields.
- Hands-on experience with casino back offices, preferably Quantum Gaming’s system.
- Experience with Customer.io or similar CRM/automation tools.
- Strong understanding of iGaming promotions, bonuses, and game configurations.
- Attention to detail and ability to manage multiple tasks simultaneously.
- Basic knowledge of HTML/CSS is a plus.
- Strong analytical skills and a data-driven mindset.
- Excellent communication skills and ability to work in a fast-paced environment.
Why Join Quantum Gaming?
- A dynamic and innovative work environment.
- Opportunities for career growth within the gaming industry.
- Work with a passionate and skilled team in the iGaming sector.
- Competitive salary and benefits.
